Watch recordings from this monthly webinar series to review and practice person-centered screening, referral skills, and evidence-based practices for effective and partnership-based communication with patients.
All staff conducting social needs screening of clients, their supervisors, and program leaders who are responsible for social health implementation at their organization are encouraged to attend.
August 10 | Demonstrate Empathy: Open Questions and Reflective Listening
Join us to discuss the power of open questions and reflective listening to build trusting relationships, demonstrate understanding of patient perspectives, and sustain patient engagement. We will spend time practicing reflective listening, including a focus on how empathy can be helpful in dealing with difficult conversations.
About The Trainer
Ariel Singer is the creator of Collaborative Screening, which was inspired by over a decade of experience working on health promotion and health system redesign, primarily with community health centers and community behavioral health agencies in Oregon and across the United States. Ariel has an MPH in Health Promotion, and draws on many professional skills in her work, including quality improvement, facilitative leadership, visual thinking, human-centered design, and popular education. She is a faculty member in the Parsons School of Design Continuing and Professional Education certificate program in Human-Centered Healthcare and a member of the Motivational Interviewing Network of Trainers.